Refund Policy

At Ecomruns, we are committed to providing high-quality, customized e-commerce solutions. Due to the personalized and service-based nature of our offerings, we maintain the following refund policy.

All purchases made through Ecomruns are considered final and non-refundable once work has commenced. Our team begins allocating time, resources, and strategic planning immediately after onboarding is confirmed, making refunds inapplicable.

A partial refund may be issued only if the following conditions are met:

• You request cancellation within 24 hours of payment AND
• No onboarding, research, consultation, or service delivery has begun.

If approved, the refund will be issued minus processing fees and administrative costs.

• You've already completed your onboarding form or call
• Our team has started any part of your project (research, store setup, branding, sourcing, filing, etc.)
• You change your mind after work has begun
• Platform issues outside of our control (e.g., Amazon/Walmart rejection, suspension)
• Delays caused by incomplete information or unresponsiveness on your end

Filing a chargeback without first contacting our team is considered a violation of these terms. We reserve the right to pursue legal action and suspend your service or access to deliverables until resolved.

Please contact us directly—we're here to support and resolve any concerns professionally.

We believe in clarity, fairness, and accountability. If you're unsatisfied with any part of your experience, contact us—we'll do our best to make it right.

Please email us at: support@ecomruns.com

Include your full name, service ordered, payment confirmation, and reason for the request.